🎟️ Using Tickets

Opening a Ticket

Members click one of the buttons on the ticket panel. A private channel is instantly created with access for the member and the staff role.

Inside a Ticket

The ticket channel contains three action buttons:

• 🔒 Close Ticket — closes and archives the ticket
• 👤 Add Member — adds another user to the ticket
• 👥 Add Role — adds all members of a role to the ticket

Closing a Ticket

When a ticket is closed, a transcript is generated and can be exported as an HTML file for reference. The channel is then deleted.